1. Services Provided

CJN Dental Prosthetics offers:

• Custom dental appliances: crowns, bridges, dentures, and orthodontic devices.
• Prescription-based fabrication for UK-registered dental professionals.
• Mobile and lab-based services depending on client needs and technician availability.

 

2. Client Eligibility

• Services are available to dental practices and private patients with valid prescriptions.
• All work complies with General Dental Council (GDC) standards and UK dental regulations.

 

3. Service Area

• Coverage includes Bishop’s Stortford and surrounding Hertfordshire villages.
• Also serving Uttlesford district in Essex, including Stansted Mountfitchet, Saffron Walden, and Great Dunmow.

 

4. Turnaround Times

• Standard turnaround: 5–10 working days from receipt of prescription and impressions.
• Express service available upon request, subject to availability and additional fees.

 

5. Pricing & Payment

• Transparent pricing provided via quote or service menu.
• Payment terms: 14 days from invoice date unless otherwise agreed.
• Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

 

6. Quality Assurance

• All appliances meet MHRA and GDC standards.
• Remakes or adjustments offered within 30 days if due to technical fault or prescription error.

 

7. Liability

• CJN Dental Prosthetics holds professional indemnity and public liability insurance.
• Not liable for clinical outcomes or misuse of appliances outside intended use.

 

8. Data Protection

• All client and patient data handled in accordance with UK GDPR.
• Records retained securely for a minimum of 5 years.

 

9. Cancellations & Refunds

• Cancellations accepted within 24 hours of order confirmation.
• Refunds issued only for services not yet commenced or in cases of proven fault.

 

10. Complaints Procedure

• Complaints should be submitted in writing within 14 days of service delivery.
• A response will be provided within 5 working days, with resolution aimed within 14.

 

11. Amendments

• Terms may be updated periodically. Clients will be notified of significant changes.